Terms of service

Terms and Conditions

1. Company Information

Chryseiz
Sole proprietorship (eenmanszaak)
Alfons Schneiderlaan 67, 2100 Deurne, Belgium
Email: info@chryseiz.com
Phone: +32 493 886 755
KBO: 1009.496.420 | VAT: BE1.009.496.420

2. Scope

These Terms and Conditions apply to all purchases made via www.chryseiz.com.
By placing an order, the customer agrees to these Terms and Conditions and related policies.

3. Policies

The following policies form part of these Terms and Conditions:

  • Shipping Policy

  • Refund Policy

  • Privacy Policy

Customers are advised to read these policies carefully before making a purchase.

4. Products

We make every effort to display products (wigs and related hair items) as accurately as possible.
Slight variations in color or curl pattern may occur.

5. Liability

Chryseiz is not liable for damages resulting from misuse or incorrect application of products.
Our liability is limited to the value of the order concerned.

6. Complaints

If you have a complaint, please contact us via info@chryseiz.com.
We aim to respond within 2 working days.
Unresolved disputes may be submitted to the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/

7. Governing Law

These Terms and Conditions are governed by Belgian law.
Disputes shall be submitted to the competent court in Antwerp, Belgium.