Privacy policy

Last updated: 25 June 2025

At Chryseiz, we care about your privacy and handle your personal information with care, in line with the General Data Protection Regulation (GDPR) applicable in Belgium, the Netherlands, and Luxembourg.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what your rights are.

📥 What We Collect

We collect personal data when you:

  • Place an order
  • Create an account
  • Sign up for our newsletter
  • Contact us via email or form
  • Visit our website (via cookies & analytics)

This data may include:

  • Name, email address, phone number
  • Shipping & billing address
  • Payment details (handled securely via Shopify or third-party providers)
  • Order history
  • IP address and browser/device details


🧾 Why We Collect Your Data

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Send updates, offers or newsletters (only if you opt-in)
  • Detect fraud or abuse
  • Improve our services and website performance

🤝 Who We Share Data With

We only share your data with:

  • Shopify (our webshop platform)
  • Payment processors (e.g., Mollie, PayPal, Klarna)
  • Shipping partners
  • Email services (for order updates or newsletters)

These parties only receive the minimum data required and comply with GDPR.


📍 Where Your Data Is Stored

Your data may be processed or stored outside of your country (e.g., Shopify’s servers in Canada or the US), but we rely on legal safeguards, such as Standard Contractual Clauses, to protect your information.


⏳ How Long We Store Your Data

We store your data as long as needed to:

  • Fulfill your order
  • Meet legal/accounting obligations
  • Resolve disputes or enforce our agreements

After that, your data will be deleted or anonymised.


⚖️ Your Privacy Rights

Under the GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Limit or object to data use
  • Request a copy of your data (data portability)
  • Withdraw consent at any time (e.g. for emails)

To exercise any of these rights, contact us at soiana@live.nl.


📬 Cookies

We use cookies to improve your experience and track anonymous analytics.
 You can manage or disable cookies through your browser settings.


🚨 Complaints

If you have concerns about how we handle your data, please contact us first.
 You also have the right to lodge a complaint with your local authority:

Belgium: Gegevensbeschermingsautoriteit (GBA)
 Netherlands: Autoriteit Persoonsgegevens
Luxembourg: Commission nationale pour la protection des données (CNPD)


📞 Contact

Chryseiz
Alfons Schneiderlaan 67
2100 Deurne, Belgium
📧 info@chryseiz.com